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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tracy

October 7, 2025

5  out of  5
rating by Tracy
"Dylan took the time to reach out, follow up, and not only saved me money on my car insurance but I also have much higher limits as well!! I highly recommend calling Dylan for your insurance needs!!"
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Deb Ziogas

September 30, 2025

5  out of  5
rating by Deb Ziogas
"Jeremy at State Farm is very supportive and helped me with all of my questions and insurance needs. I have been with them for years and I definitely recommend him and his team at Jake Pembrook’s office."
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No U

September 25, 2025

5  out of  5
rating by No U
"Helped get cheaper price thanks"
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Cole Whicker

September 22, 2025

5  out of  5
rating by Cole Whicker
"Kameran was fantastic to work with he made switching insurances easy and painless and save me a lot of money"
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Joshua Morris

September 22, 2025

5  out of  5
rating by Joshua Morris
"Jeremy was very helpful and was very good at explaining everything to me. He helped me save 60 dollars a month !!!"
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dewmel1

September 22, 2025

5  out of  5
rating by dewmel1
"It was easy and I saved a great amount of money i highly recommend state farm insurance"
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Elaine Cobb

September 20, 2025

5  out of  5
rating by Elaine Cobb
"Received prompt response to request for information and pricing. Was very knowledgeable and took time to answer questions. Pricing was lower than current insurance provider for car and home insurance."
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Chris Pyatt

September 16, 2025

5  out of  5
rating by Chris Pyatt
"Helped me with what best fits my budget and walked me through each stepped and explained everything how it works"
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Nick DeSart

September 16, 2025

5  out of  5
rating by Nick DeSart
"I recently moved from Wisconsin to Illinois. My Geico policy was going to increase $18/mo. in the process. So i bailed on Geico. Cameron at State Farm was expedient, informative, and all around very helpful in setting me up with much more affordable coverage than Geico could offer. I could significantly upgrade my coverage at State Farm and it would still be less than my Geico quote!"
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Angela McCarty

September 15, 2025

5  out of  5
rating by Angela McCarty
"My agent was awesome and lowered my rates significantly. Thank you."
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Alan Houmes

September 10, 2025

5  out of  5
rating by Alan Houmes
"Jeremy was great to work with. Prompt and informative."
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Heather Antrobus

September 6, 2025

5  out of  5
rating by Heather Antrobus
"Cameron was fantastic to work with. Made the experience as easy as possible"
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Becky mason

September 2, 2025

5  out of  5
rating by Becky mason
"Jake Pembrook is a excellent insurance agent for State Farm. I have been with State Farm for over 10yrs. And He and his secretary Marissa do an excellent job in explaining and answering any and all questions and concerns. They communicate well with their customers and follow thru quickly on any follow up steps. I just bought a new 2024 Chevy Trax over the past Wknd. And Jake and Marissa were available to assist me in that buying process ( on a Saturday). And transfer my auto policy over from my old vehicle to the New Vehicle seamlessly. I can't say it enough Jake and Marissa do an excellent job for State Farm and their customers. They make you feel like Family. I will Always stay with State Farm for all my insurance needs...Home, Life and auto. June 2025. September 2025 I had the pleasure of speaking with (Jeremy) today who works alongside my agent Jake Pembrook. I was calling about forwarding a updated copy of proof of insurance on my Condo Unit policy...that is required annually by my mortgage company of U.S. Bank. Jeremy super was pleasant and helpful. He normally does not cover this particular department for State Farm but he was taking calls and helping keep the phones answered. Jeremy did a excellent job on communicating with me about getting my Condo Unit owners policy updated with US Bank. He informed me he would leave a note for the person who normally works in this department ( who is out sick today). And if that person is still out sick tomorrow Jeremy said he would update my condo unit owners policy personally with US Bank. Jeremy said he would contact me if any further information is needed. I feel he did a excellent job communicating with me and answering questions. And making sure my condo unit insurance policy stays updated."
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Perla Avila

August 15, 2025

5  out of  5
rating by Perla Avila
"Dylan was a very helpful person and provided excellent service, highly recommended:) Thank you so much Dylan, we appreciate it"
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Stephanie Skinner

August 13, 2025

5  out of  5
rating by Stephanie Skinner
"New to State Farm and although they have been beat up in the press lately, Cameron was able to not only save me money on the auto with better coverage and a lower deductible, but saved me $1200 on home owners insurance. Homeowners was the main reason I decided to shop around, and I’m glad I gave State Farm a chance. Cameron was professional, knowledgeable and a pleasure to speak with over the phone. Thanks for helping us save."
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Jessica Krisfalusi

August 12, 2025

2  out of  5
rating by Jessica Krisfalusi
"They never answer the phone when we call, and then when we do get a hold of them, we are always given another 800 # to call to talk to someone else."
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Vickie Lewis

August 8, 2025

3  out of  5
rating by Vickie Lewis
"Really appreciate all the years of customer service from the agent's assistant, Marissa. She is awesome! We have been with State Farm since 1989, and I acquired Jake when our initial agent retired. Marissa has been a Godsend. However, the reason for 3 stars instead of 5 is because we will be changing agents, but remain with State Farm. Thanks so much for everything, Marissa."
We responded:
"Thank you so much for your kind words about Marissa and for your many years of loyalty to State Farm. We're truly grateful that Marissa was such a positive part of your experience. Please know that your feedback is important to us as we continually strive to improve. If there’s ever anything we can do to assist you in the future, please don’t hesitate to reach out."
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Mike Noblet

August 8, 2025

5  out of  5
rating by Mike Noblet
"Awesome agency"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sharon White

August 7, 2025

5  out of  5
rating by Sharon White
"Excellent customer service - professional & exceeded expectations - I am first time State Farm customer - recommend this agent for your insurance needs."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Reynaldo Tacuboy

July 25, 2025

5  out of  5
rating by Reynaldo Tacuboy
"I'm new to State Farm but Cameron Calhoun made me feel at home, he's very professional and explained to me in detail the things that I need to know, I'm happy to recommend his services to my friends and family, keep it up Cameron !"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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maria bradshaw

July 21, 2025

5  out of  5
rating by maria bradshaw
"Was very pleased with their rates and how they were able to cover me at a great price glad to be back with State Farm"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nathan Henry

July 21, 2025

5  out of  5
rating by Nathan Henry
"Fast, friendly, & knowledgeable... 5 stars hands down!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cassidy

July 9, 2025

5  out of  5
rating by Cassidy
"Dylan was very helpful and made the process smooth and easy!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Charlene Brooks (Charlie)

July 9, 2025

5  out of  5
rating by Charlene Brooks (Charlie)
"We were able to receive a huge savings by changing to Jake Pembrook with State Farm auto insurance. His office was professional, informative, and helpful in getting the correct information that we needed to start our new auto insurance policy. Thank you, for all your support and help in getting us the saving that we needed. Don’t hesitate to contact Jake’s office on White Oak Drive if you’re interested in saving on your current auto insurance policy."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gobert Legue

July 9, 2025

5  out of  5
rating by Gobert Legue
"Really appreciate your efficiency and quickly responding."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"