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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Liz Thien

January 16, 2026

5  out of  5
rating by Liz Thien
"Switching My insurance policy and company was absolutely one of the easiest experiences I've had in a long. Dealing with Dylan was absolutely stress free. I appreciate all of his help in getting the best orices for my family."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Liz, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jake Pembrook’s Team—we are always here to help! "
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Rob Allen

January 15, 2026

5  out of  5
rating by Rob Allen
"I've dealt with a lot of different insurance companies and these guys made the process very simple and their customer service and rates were better than their competitors by far Would highly recommend them to anybody that wants a hassle free insurance company"
We responded:
"Thank you for the fantastic review, Rob! We are always here to help with your insurance needs here in Springfield . "
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Amairani Herrera

January 15, 2026

5  out of  5
rating by Amairani Herrera
"I had Jeremy as my agent! He was very helpful and gives you a better understanding over policies and how it works! Which I appreciate because there were somethings I knew very little about! I had a great experience overall."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Springfield to know that you had such a wonderful experience with us here on State Farm Agent Jake Pembrook’s Team. Thank you so much for the 5-stars, Amairani! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jake Pembrook’s Team anytime. "
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Dawn Barton

January 9, 2026

5  out of  5
rating by Dawn Barton
"Great customer service. My Agent made it super easy to change over from my prior company."
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Elena Chrysostomou

December 17, 2025

5  out of  5
rating by Elena Chrysostomou
"Had a great first experience with state farm"
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Pegan Vanwinkle

December 12, 2025

5  out of  5
rating by Pegan Vanwinkle
"Dylan was an excellent agent! He answered every question I had and was able to get me quoted a great price!"
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K K

December 8, 2025

5  out of  5
rating by K K
"Great staff, easy and quick process"
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seth allen

December 4, 2025

5  out of  5
rating by seth allen
"Jeremy was great! He saved me a bunch of money! Will definitely recommend him to everyone from here on out."
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Marty and Tina Mickle

December 3, 2025

5  out of  5
rating by Marty and Tina Mickle
"Dylan was very helpful and great follow up."
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Kenneth Liss

November 25, 2025

5  out of  5
rating by Kenneth Liss
"Great people. Excellent service."
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Lanea Montez

November 25, 2025

5  out of  5
rating by Lanea Montez
"Best agent I have worked with and the whole office is polite and welcoming when you call or go in."
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Ann carter

November 11, 2025

5  out of  5
rating by Ann carter
"I recently had the pleasure of working with Jeremy from State Farm. He was very helpful and thorough in explaining our home and auto policies. He helped my family get the best possible coverage. His communication was excellent and always responded quickly to my questions. He was incredibly efficient and made a stressful situation feel manageable. I highly recommend speaking with Jeremy from State Farm!"
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danny gaubatz

November 3, 2025

5  out of  5
rating by danny gaubatz
"Jeremy was super helpful and professional. Very happy with my service"
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Adam

October 30, 2025

5  out of  5
rating by Adam
"Friendly service, great price!!"
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Tracy

October 7, 2025

5  out of  5
rating by Tracy
"Dylan took the time to reach out, follow up, and not only saved me money on my car insurance but I also have much higher limits as well!! I highly recommend calling Dylan for your insurance needs!!"
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Deb Ziogas

September 30, 2025

5  out of  5
rating by Deb Ziogas
"Jeremy at State Farm is very supportive and helped me with all of my questions and insurance needs. I have been with them for years and I definitely recommend him and his team at Jake Pembrook’s office."
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No U

September 25, 2025

5  out of  5
rating by No U
"Helped get cheaper price thanks"
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Cole Whicker

September 22, 2025

5  out of  5
rating by Cole Whicker
"Kameran was fantastic to work with he made switching insurances easy and painless and save me a lot of money"
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Joshua Morris

September 22, 2025

5  out of  5
rating by Joshua Morris
"Jeremy was very helpful and was very good at explaining everything to me. He helped me save 60 dollars a month !!!"
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dewmel1

September 22, 2025

5  out of  5
rating by dewmel1
"It was easy and I saved a great amount of money i highly recommend state farm insurance"
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Elaine Cobb

September 20, 2025

5  out of  5
rating by Elaine Cobb
"Received prompt response to request for information and pricing. Was very knowledgeable and took time to answer questions. Pricing was lower than current insurance provider for car and home insurance."
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Chris Pyatt

September 16, 2025

5  out of  5
rating by Chris Pyatt
"Helped me with what best fits my budget and walked me through each stepped and explained everything how it works"
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Nick DeSart

September 16, 2025

5  out of  5
rating by Nick DeSart
"I recently moved from Wisconsin to Illinois. My Geico policy was going to increase $18/mo. in the process. So i bailed on Geico. Cameron at State Farm was expedient, informative, and all around very helpful in setting me up with much more affordable coverage than Geico could offer. I could significantly upgrade my coverage at State Farm and it would still be less than my Geico quote!"
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Angela McCarty

September 15, 2025

5  out of  5
rating by Angela McCarty
"My agent was awesome and lowered my rates significantly. Thank you."
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Alan Houmes

September 10, 2025

5  out of  5
rating by Alan Houmes
"Jeremy was great to work with. Prompt and informative."